Selecting the best noise cancelling headset for a call center can prove to be quite the challenge. You’re in a room full of people making noise non-stop while carrying conversations with multiple clients who are usually angry.
Let the headset you’re wearing be the least of your problems by following this guide to finding the best noise cancelling headset for call centers:
Buying Guide: How to Choose the Best Noise Cancelling Headset For Call Centers
These are the things you should consider to determine which is the best streaming headset for you:
Noise Cancelling
Call centers are NOISY. Everybody around you is attending customers all day long, so it’s important to test the noise cancelling feature of your headset to confirm once you put them on, the voices of your coworkers won’t distract you from your own conversation.
Microphone Clarity
The issues from above also translate to what kind of sounds your mic picks up. Being is a noisy environment requires a microphone that blocks out surrounding people’s noise while picking your voice as clearly as possible, otherwise the client would only hear chatter at the other end of the line.
Comfortable
Last but not least, how comfortable they are. If you’re gonna work in a call center it means you’re gonna wear this headset all day long except for your 30 min lunch break, which means you need a headset you can stick with for long periods of time.
| # | Best Noise Cancelling Headsets For Call Centers | Price |
|---|---|---|
| 1 | Anker PowerConf H700 | Check Price |
| 2 | Discover D722U | Check Price |
| 3 | Jabra Engage 75 | Check Price |
| 4 | Orosound Tilde Pro | Check Price |
Best Noise Cancelling Headsets For Call Centers:
1. Anker PowerConf H700 – All-around option
The Anker PowerConf H700 is a well-balanced option for use in a call center as well as any video call. It looks best on a professional environment rather than for personal use.
It has 24 hours of batttery usage and are comfortable to use for long periods of time. Overall a very good all-around option that is versatile. if the Jabra engage has the #1 spot for comfortability, this one has #2. If the Orosound has the #1 spot for mic clarity, this has spot #2. Oh and if the Discover D722U has the #1 spot for affordability, this has spot #2.
Pros:
- Very good noise cancelling.
- Very good audio quality.
- Very comfortable to wear for long periods of time.
- Metallic look that loos profesional.
Cons:
- Very good at all three criteria, but not #1 at any of them
2. Discover D722U – Affordable Option
The Discover D722U is the most affordable option in this list. They’re under $100 and cover all 3 major areas for our purposes: Comfort-wise, they have cooling gel in the earcups, so you won’t have to worry about overheat. The positioning is very good too, it doesn’t touch the top of your head and the mic is placed at the best position to get the clearest sound possible from your voice while cancelling the rest of the sound in the room.
They cancel noise pretty well due to the size of the earcups, although some may find them “bulky” for this same reason.
Pros:
- Lowest cost on this list, under $100
- Very clear microphone
- Controls for speaker, volume and mute/unmute
- USB-A and USB-C connectivity
Cons:
- Not the best design in regards to aesthetics
3. Jabra Engage 75 – Most Comfortable
The Engage series from Jabra is considered the best of the best headsets for working in a call center. Since they’re specially tailored for this use, you get features that other headsets don’t have like the busylight (lets coworkers know you’re in a call) or the smartringer (alerts you of incoming calls).
Engage+ and Engage AI software is included with this headset. The former helps you know how appropriate the room you’re in is for taking calls and if at some point it’s damaging your hearing, and the latter helps analyzing the customer sentiment during the call.
Pros:
- Most comfortable headset on this list
- HD microphone with excellent noise cancellation
- Busylight – shows colleagues you’re on a call
Cons:
- High price
4. Orosound Tilde Pro – Deluxe Option
The Orosound Tilde Pro is on another level when it comes to noise cancelling for its mic, it’s clarity is the highest rated one in this list: it blocks pretty much everything that is not your voice. Oh and it’s detachable.
This headset includes connectivity for both USB-A and USB-C and has 28 house of battery usage, so you won’t have to worry about recharging them all day long.
Pros:
- Best noise canceling thanks to AI
- 28 hours of battery
- Good aesthetic and durable build
- Detachable and adjustable mic
Cons:
- Highest price on this list
Conclusion
I hope this list has helped you decide which are the best noise cancelling headsets for you. Call centers do heavy usage of headsets, so it’s perfectly fine to take your time comparing options until you find the perfect fit for you.